Privacy Policy

Privacy Policy – Sophie Gems
Applies to sophiegems.com

This privacy policy describes how Sophie Gems (“we”, “us”, “our”), which operates the website sofiesmycken.se, collects, uses, stores and protects your personal data in connection with your visit to our website or your purchase of jewelry and related products from us.

We value your privacy and handle your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who is affected?

This policy applies to you who:
• Visit our website sophiegems.com
• Place an order for our products
• Contact us via email or contact form

2. What information do we collect?

We collect the following personal data depending on how you interact with us:

When you visit our website:
• IP address
• Browser type and device information
• Navigation data (via cookies)

When you place an order:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (handled via payment service such as Klarna or PayPal)
• Order history

When you contact us:
• Name and email address
• Other information you provide yourself

3. Why do we collect your information?

Your information is used to:
• Manage and deliver your orders
• Send order and delivery confirmations
• Respond to customer service requests
• Improve our website and shopping experience
• Send marketing (only with your consent)

4. Third parties we share data with

We only share personal data when necessary to fulfill our agreement with you, e.g.:
• Shopify Inc. – for operating our e-commerce platform
• Klarna, PayPal and Stripe – for payment processing
• Shipping companies (e.g. PostNord, DHL) – for delivering products
• Service providers – who help us with analysis, IT operations and email distribution
• Authorities – if required by law

All of our partners are bound by agreements to ensure that your data is protected.

5. Cookies

We use cookies on sofiesmycken.se to:
• Enable functionality such as shopping cart and login
• Understand how visitors navigate the website
• Customize content and offers

You can always adjust the cookie settings in your browser. See our Cookie Policy for more information.

6. Storage time

We only store your personal data for as long as necessary to:
• Complete your order
• Comply with accounting laws and other legal requirements
• Respond to any complaints or customer service issues

Your data will then be deleted or anonymized.

7. Your rights

You have the right to:
• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion (in certain cases)
• Object to processing for direct marketing
• Withdraw consent

8. Marketing

We will only send you marketing (e.g. newsletters, promotions) if you have consented to it. You can unsubscribe at any time via a link in the email.

9. Changes to the policy

We may update this policy as necessary. The latest version is always available at
https://sophiegems.com/pages/privacy-policy

Contact information:
Sophie Gems
Email: info@sophiegems.com Website: https://sophiegems.com/

Country/region