Shipping Policy
💡 Important: Circumstances beyond our control (natural disasters, holidays, weather conditions, etc.) may cause delivery delays. Although most packages arrive on time, we cannot guarantee an exact delivery date. Any delivery issues are the responsibility of the carrier.
WARNING
📦 Once the package has been handed over to the carrier, responsibility passes to the buyer.
• We ensure that all our packages are in perfect condition before they are shipped.
• We are not responsible for delays, losses, customs delays, damage to packages, delivery errors by the carrier, failed delivery attempts, or incorrect address details provided by the customer.
• Shipping is a service provided by your local carrier as a complement to your order with us. For this reason, all shipping-related issues must be addressed directly with the relevant carrier. The customer should contact their local carrier in the event of delivery problems.
WILL I GET A TRACKING NUMBER?
Yes, we provide a tracking number for every order. Tracking will be available once your product has been shipped.
📩 Order updates via email:
• Confirmation that your order is being processed
• Notification when your order has been shipped
• Notification on the day your order is out for delivery
• Confirmation when your order has been delivered
You can track your order via the “Track my order” page on our website.
🔹 Please note: Each product may be shipped separately in different packages to avoid delays.
CAN I CANCEL MY ORDER?
Due to our fast processing times, we do not usually accept cancellations.
However, if you wish to cancel your order within 24 hours of purchase, we will do our best to accommodate your request.
Once the item has been received, the customer can request a return and refund by contacting us via this link:
💡 Please note: Disputes regarding cancellations are generally rejected due to our fast order processing. We recommend that you check your order carefully before confirming your purchase to avoid the need for cancellation.
SHIPPING CHARGES
🚚 We cover the shipping costs for every order.
📦 All our products are delivered free to your door.
💳 No minimum purchase limit is required to get free shipping.
For other questions or inquiries, please contact us at:
📩 info@sophiegems.com